Return Policies...
You may return all unused items purchased from the Project Holds Online Store within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a 15% restocking fee. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. Bolts may not be returned.
Ship authorized returns to the following address:
110 E. Main St.
Glen Alpine, NC 28628
Shipping Policies...
Refer to the chart below for available shipping methods by product type.
| Item | Shipping Option |
||
| Climbing Holds, Clothing, and Accessories |
Ground (3-7 business days) |
Merchandise will be shipped via FedEx and is subject to the shipper's standards, regulations, and delivery limitations.
Orders typically take 5 to 10 business days to ship. Project Holds will notify you should the order expect to be delayed for any reason.
If an item is temporarily out of stock or backordered, you will be notified by email and the item will typically ship within 1 to 2 weeks. If the item is discontinued, you will be notified and given the opportunity to substitute an item of equal value or receive a full refund.
Orders are shipped on Wednesdays. Order deadline for a Wednesday shipment is by close of business the preceeding Thursday. If you need faster deliver (like a last-minute order for an upcoming competition), please contact us and we will be happy to try and accommodate your needs. Tracking Your Shipment:
Once you have received confirmation of shipment, you may follow up on the status of your delivery at:
www.fedex.com
1-800-GO-FEDEX (1-800-463-3339)
